Refund and Returns

Our Refunds & Returns Policy is meticulously crafted to prioritize flexibility, transparency, and your satisfaction. We encourage customers to initiate return or refund requests within 14 days of delivery.

Return Scenarios and Policies

1. Late Delivery

• Eligibility: If your order doesn’t arrive within the specified timeframe for the selected shipping method (excluding weekends and holidays), you’re eligible for a full refund.

1. Product Discrepancy or Damage

• Eligibility: If items are damaged, defective, or don’t match the description, we’ll issue a full refund, including the original shipping cost, upon receiving clear photo evidence.

1. Customer Change of Mind

• Eligibility: If you no longer need the product or ordered incorrectly, we’ll refund the product price. However, shipping costs are non-refundable in such cases, and you’re responsible for return shipping.

Return Timeframe

Claims must be submitted within 14 days of parcel receipt to ensure timely resolution of any issues.

Exclusions and Special Cases

While we aim to accommodate, certain conditions apply. Our refund policy may not cover issues arising from customer actions or events beyond our control. Nevertheless, we’re here to assist in any unique situations.

Return Shipping Costs

Returning items should be as simple as shopping. Our policy ensures fairness and clarity:

• Who Pays?
• Damage or Product Discrepancy: We cover return shipping costs and provide a prepaid label for eligible returns.
• Customer Change of Mind: You cover return shipping, ensuring the item remains unused and in its original packaging.

Accessing Your Prepaid Label

For covered returns, your prepaid label will be emailed upon request approval, facilitating a seamless return process.

Returns, Refunds, and Exchanges

1. Request Initiation

• Email support@tirepoint.com with necessary details, including the reason for the return or refund and clear photos or videos.
• Exchange requests should specify the desired product and its URL.

1. Approval Process

• Requests are reviewed within 2 business days. Approved requests receive detailed instructions or immediate refunds.

1. Shipping and Processing

• For damaged/mismatched products, refunds are issued promptly, or a prepaid return label is provided.
• Customer-initiated returns require shipping with a tracking ID and confirmation email upon processing.

Order Cancellations

1. Cancellation Window

• You have 12 hours from order placement to cancel, except once processing begins.

1. Contact Us

• Send cancellation requests to support@tirepoint.com.

Thank you for choosing Tire Point. Your satisfaction is our top priority, and we’re here to support you every step of the way.